DrVoIP“Do it yourself” kit for deploying an advanced Amazon Connect Instance!Dynamic Call Centers?2 min read·Mar 28, 2024----
DrVoIPAmazon Connect Voice Mail ConfiguratonConfiguring Amazon Connect Voice Mail2 min read·Mar 28, 2024----
DrVoIPBuild and Amazon Connect Call Center for $195?Pay Only for what you use2 min read·Aug 31, 2022----
DrVoIPIs Amazon Connect now offering a CRM option?Is Amazon building a CRM Competitor?2 min read·Aug 31, 2022----
DrVoIPAdding Video to your Amazon Connect Contact CenterIf a picture is worth a thousand words then a video is an encyclopedia of information! I remember a team building exercise in…2 min read·Apr 2, 2022----
DrVoIPPowerful Amazon Connect Call Back from Queue Configuration Strategies!Assume you have a call center that follows the sun from coast to coast! You team starts in NY at 7AM EST and ends in California at 7PM PST…4 min read·Mar 3, 2022----
DrVoIPAmazon Connect — Setting Caller ID and Name for Outbound dial by Agents3 min read·Apr 27, 2021----
DrVoIPAmazon Connect — Start/Stop/Pause/Resume voice recording?While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you can make use of to set the…2 min read·Apr 11, 2021----