Peter Buswell (aka DrVoIP) – Medium

Peter Buswell (aka DrVoIP)

Peter Buswell (aka DrVoIP)

Originating SMS in Amazon Connect

Pinpoint SMS

Jul 5

Originating SMS in Amazon Connect

Jul 5

Peter Buswell (aka DrVoIP)

“Do it yourself” kit for deploying an advanced Amazon Connect Instance!

Dynamic Call Centers?

Mar 28

Mar 28

Peter Buswell (aka DrVoIP)

Amazon Connect Voice Mail Configuraton

Configuring Amazon Connect Voice Mail

Mar 28

Mar 28

Peter Buswell (aka DrVoIP)

Build and Amazon Connect Call Center for $195?

Pay Only for what you use

Aug 31, 2022

Aug 31, 2022

Peter Buswell (aka DrVoIP)

Is Amazon Connect now offering a CRM option?

Is Amazon building a CRM Competitor?

Aug 31, 2022

Aug 31, 2022

Peter Buswell (aka DrVoIP)

Adding Video to your Amazon Connect Contact Center

If a picture is worth a thousand words then a video is an encyclopedia of information! I remember a team building exercise in…

Apr 2, 2022

Adding Video to your Amazon Connect Contact Center

Apr 2, 2022

Peter Buswell (aka DrVoIP)

Powerful Amazon Connect Call Back from Queue Configuration Strategies!

Assume you have a call center that follows the sun from coast to coast! You team starts in NY at 7AM EST and ends in California at 7PM PST…

Mar 3, 2022

Powerful Amazon Connect Call Back from Queue Configuration Strategies!

Mar 3, 2022

Peter Buswell (aka DrVoIP)

Amazon Connect — Configuration Tutorial

Apr 27, 2021

Apr 27, 2021

Peter Buswell (aka DrVoIP)

Amazon Connect — Setting Caller ID and Name for Outbound dial by Agents

Apr 27, 2021

Amazon Connect — Setting Caller ID and Name for Outbound dial by Agents

Apr 27, 2021

Peter Buswell (aka DrVoIP)

Amazon Connect Contact Center — Stop/resume/pause voice recording?

Apr 27, 2021

Amazon Connect Contact Center — Stop/resume/pause voice recording?

Apr 27, 2021

Peter Buswell (aka DrVoIP)

Peter Buswell (aka DrVoIP)

Freelance engineer with a core competency in AWS Connect and Custom Software Engineering for Call Center CRM integrations using voice, SMS, Chat and video!

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