“Do it yourself” kit for deploying an advanced Amazon Connect Instance!Dynamic Call Centers?Mar 28Mar 28
Is Amazon Connect now offering a CRM option?Is Amazon building a CRM Competitor?Aug 31, 2022Aug 31, 2022
Adding Video to your Amazon Connect Contact CenterIf a picture is worth a thousand words then a video is an encyclopedia of information! I remember a team building exercise in…Apr 2, 2022Apr 2, 2022
Powerful Amazon Connect Call Back from Queue Configuration Strategies!Assume you have a call center that follows the sun from coast to coast! You team starts in NY at 7AM EST and ends in California at 7PM PST…Mar 3, 2022Mar 3, 2022