Peter Buswell (aka DrVoIP)“Do it yourself” kit for deploying an advanced Amazon Connect Instance!Dynamic Call Centers?Mar 28Mar 28
Peter Buswell (aka DrVoIP)Amazon Connect Voice Mail ConfiguratonConfiguring Amazon Connect Voice MailMar 28Mar 28
Peter Buswell (aka DrVoIP)Build and Amazon Connect Call Center for $195?Pay Only for what you useAug 31, 2022Aug 31, 2022
Peter Buswell (aka DrVoIP)Is Amazon Connect now offering a CRM option?Is Amazon building a CRM Competitor?Aug 31, 2022Aug 31, 2022
Peter Buswell (aka DrVoIP)Adding Video to your Amazon Connect Contact CenterIf a picture is worth a thousand words then a video is an encyclopedia of information! I remember a team building exercise in…Apr 2, 2022Apr 2, 2022
Peter Buswell (aka DrVoIP)Powerful Amazon Connect Call Back from Queue Configuration Strategies!Assume you have a call center that follows the sun from coast to coast! You team starts in NY at 7AM EST and ends in California at 7PM PST…Mar 3, 2022Mar 3, 2022
Peter Buswell (aka DrVoIP)Amazon Connect — Setting Caller ID and Name for Outbound dial by AgentsApr 27, 2021Apr 27, 2021
Peter Buswell (aka DrVoIP)Amazon Connect Contact Center — Stop/resume/pause voice recording?Apr 27, 2021Apr 27, 2021