Peter Buswell (aka DrVoIP) – Medium

Peter Buswell (aka DrVoIP)

Build an ai Receptionist for your call Amazon Connect Contact Center

Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read a book by Norber Wiener entitled “the…

2d ago

2d ago

Amazon Connect Part 3 — Queue or Flow?

With part 3 we begin to increase the functionality. and features of the Basic configuration of Part 1&2. In this tutorial we explore…

Jan 20

Jan 20

Amazon Connect 2025 Refresh

We continue our 2025 update by configuring a very basic, but functional Amazon Connect Contact Center! This is a basic configuraton with a…

Jan 20

Jan 20

Voice Mail Express for Amazon Connect! — DrVoIP — AWS Cloud Solutions

For the last few years AWS has made a voice messaging solution available for Amazon Connect deployments available for download from Github…

Jan 6

Jan 6

Originating SMS in Amazon Connect

Pinpoint SMS

Jul 5, 2024

Originating SMS in Amazon Connect

Jul 5, 2024

How can an Agent Originate an SMS message in Amazon Connect ! — DrVoIP — AWS Cloud Solutions

For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, using Pinpoint services. Typically, you…

Jul 1, 2024

How can an Agent Originate an SMS message in Amazon Connect ! — DrVoIP — AWS Cloud Solutions

Jul 1, 2024

“Do it yourself” kit for deploying an advanced Amazon Connect Instance!

Dynamic Call Centers?

Mar 28, 2024

Mar 28, 2024

Amazon Connect Voice Mail Configuraton

Configuring Amazon Connect Voice Mail

Mar 28, 2024

Mar 28, 2024

Build and Amazon Connect Call Center for $195?

Pay Only for what you use

Aug 31, 2022

Aug 31, 2022

Is Amazon Connect now offering a CRM option?

Is Amazon building a CRM Competitor?

Aug 31, 2022

Aug 31, 2022

Peter Buswell (aka DrVoIP)

Peter Buswell (aka DrVoIP)

Freelance engineer with a core competency in AWS Connect and Custom Software Engineering for Call Center CRM integrations using Bot AI, SMS, Chat and video!

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